Is it Future Today???

TM not the Trade Mark but the Telekom Malaysia’s local presence, Dialog Telekom’s says that they are bringing the future to SL. I doubt whether they do so. Seems it’s another lie. Like some of the foreign investors, they used to pump billions of rupees from here to Malaysia.

Do I hate Dialog? Yes of course. I do have thousands of reasons for that.

1. Their business practice in SL
2. Their customer services
3. The way they treat their customers,

are just three key reasons for me to hate them. They advertise saying that they have 3 million customer base. I doubt whether it’s true. This might be another mind game like what LTTE used to practice. Else they might be counting all the number issued from their inception (with the inactive accounts).

Forget that. I do have couple of bad news regarding Dialog’s corrupted business practice over here in SL.

First, their customer service is the worst one in this island nation. They do not have much trust over their customers. They suck the money from their customer’s like vampires but do not trust the customers (even they do maintained clean records for couple of years). During a recent phone conversation with one of their customer service head, we got to know this news. He expressed their (Dialog’s) attitudes towards customers by telling that as a company they do not trust the customers. Then what the hell they are doing here? Just trying to suck money from the local market and going to invest them in their country.

Second thing, they do sell used mobile devices. They do purchase used items from other countries and sell them over here. This is a good revenue source for them. They do sell special devices such as Blackberry devices in this way. Recently we bought a Blackberry device (7100 g), very old device introduced by RIM. We found lots of scratches on the housing.

Third, they do not provide what customers want. They want us to buy what they offer. Communication plays a bigger role in day-to-day activities in these days. People prefer true mobility in-order to reduce workload, to increase productivity and efficiency in their busy life. For that they need customized telecom solutions matches to their expectations. But Dialog doesn’t accept that. They want us to travel backward through time. Our company wants Dialog to provide us a Blackberry data plan which supports us to connect our BES instead of their one. But Dialog refused to do that since they are going to loose their monopoly.

Fourth, they have already put the national security in to wrong hands. You’ll get lot more details about Dialog’s unethical business practices through this forum.